Cancelling Sky due to a divorce

[gordonwa]

My wife and I are separating and getting a divorce. We are both moving out of the family home and getting our own new houses. What happens to my sky contract. We are in contract for another 12 months, but both of us may struggle to pay for the remainder of the contract due to reduced income coming in. Can my contract be cancelled without penalty?

[MightyQuinn]

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@gordonwa wrote:

My wife and I are separating and getting a divorce. We are both moving out of the family home and getting our own new houses. What happens to my sky contract. We are in contract for another 12 months, but both of us may struggle to pay for the remainder of the contract due to reduced income coming in. Can my contract be cancelled without penalty?

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Hi @gordonwa   A contract is a contract, it doesn't matter what your circumstances are apart from a deceased account holder.

[Daniel0210]

@gordonwa 

If we are talking TV subscriptions here, then to fully cancel your TV subscription, if your minimum term has ended you’ll need to give Sky the required 31 days notice. Note that the latest T’s and C’s explicitly state you can’t cancel when still in a minimum term deal unless Sky agree. (If they agree you’ll have to pay the remainder of your discounted term).

See the below link
https://www.sky.com/help/your-account/my-account-and-subscription/cancelling/cancel-my-subscription/...

Select ‘No, I still need help’ at the bottom of the link which will lead to contact methods.
(Make sure the flag in the bottom right corner is the correct one ie; UK or ROI).
UK customer ~ It may include a phone number, an email link and also a Message Us option (which is normally available between 9am and 7.30pm).
ROI customer ~ there’s a text option (Monday-Friday 9am to 4:30pm) otherwise it’s only by calling Sky Ireland or writing in.

If you successfully cancel you should receive an acknowledgment email from Sky.

If you are cancelling Sky Q, return packaging will be sent out near the end of your notice period. It’s important that you obtain proof of posting and keep it safe and indefinitely.