Cancelling Disney + subscription

[Bbcat]

Hi I'm trying to cancel Disney+ and can't seem to find a cancel subscription button. Hope you can help with this please

[PandJ2020]

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@Bbcat wrote:

can't seem to find a cancel subscription button. 

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There isn't one.

You have to contact Sky to give notice to cancel it.

[caesarome]

@Bbcat 

You need to contact Sky and give them 31 days notice to cancel it, so you can either call or use the messaging service to do this.

https://www.sky.com/help/articles/cancel-sky-tv

Select "Yes, I still need help" at the bottom of the page.

[sallyhenno]

I had real trouble cancelling this. I recommend you don't purchase through sky. Disney plus said to cancel through Disney plus (about 8 people told me the same at sky) and Disney plus confirmed sky was taking the money and giving it to them. Sky Q box gives me an error message. My bank statement clearly states sky marketplace take the money. They have my card details and refuse to acknowledge they are the ones taking the money. Disney plus confirmed even if they cancel my subscription, Sky will take the money.  If you want Disney plus, do it without sky

[caesarome]

@sallyhenno 

In the Mysky app on a phone or tablet.

Go to the TV section, then My Bill section, there will be a section listed Marketplace, under that click on View subscriptions.

You should be able to cancel it there.

[sallyhenno]

Nope. It just tells me how to do it on my box.  There's no option to cancel it on the app. The technical team told me to refresh my apps on my sky q box and allow 24hrs because it gave an error message every time I tried to cancel. Still didn't work. I've now reported this to my bank because I've been trying to cancel since December and filed a complaint