13 Apr 2023 07:22 PM
Why my account be cancelled
13 Apr 2023 07:38 PM - last edited: 13 Apr 2023 09:10 PM
Posted by a Superuser, not a Sky employee. Find out more@Dave8011 Did you sign up to sky glass on finance? If yes you probably have failed the secondary fuller credit check
13 Apr 2023 07:25 PM
Posted by a Superuser, not a Sky employee. Find out moreThis forum is primarily customer-to-customer help
13 Apr 2023 07:28 PM
Posted by a Superuser, not a Sky employee. Find out more@Dave8011 The only reason an account is automatically cancelled is if a customer fails to make a payment for 56 days from the date of the first unpaid bill
so does this apply in this case?
13 Apr 2023 07:32 PM
I only signed up yesterday
13 Apr 2023 07:38 PM - last edited: 13 Apr 2023 09:10 PM
Posted by a Superuser, not a Sky employee. Find out more@Dave8011 Did you sign up to sky glass on finance? If yes you probably have failed the secondary fuller credit check
13 Apr 2023 07:45 PM
Posted by a Superuser, not a Sky employee. Find out more
@Dave8011 wrote:
I only signed up yesterday
Sky Glass or Sky Mobile because if you haven't past the credit check then the order will be automatically cancelled.
02 Oct 2023 05:18 PM
I cancelled my sky account and contract. I am sending the boxes back and have paid my current bill. My sky will be cancelled fully 14th October. I pay my bill 26th every month. Why does it say on my future bills I will still be paying for my Tv and Broadband?? I shouldn't have to pay anything October right?
02 Oct 2023 05:20 PM
Posted by a Superuser, not a Sky employee. Find out more
@Christina-94 wrote:
. Why does it say on my future bills I will still be paying for my Tv and Broadband?? I shouldn't have to pay anything October right?
Because you're still in your notice period, when Sky billing continues as normal.
02 Oct 2023 05:21 PM
Posted by a Superuser, not a Sky employee. Find out moreYour 26/10 bill will actually be generated 14 days before that ~ when your still a customer. You will be refunded the overpayment.
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