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Discussion topic: Cancelled contract

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This message was authored by Donna1607 This message was authored by: Donna1607

Cancelled contract

I cancelled my contract with sky in December and I am up to date with payments but now they have sent me another bill and when I try to contact them all I keep getting is automated and it says I have to pay outstanding before I can talk to anyone but I don't have any outstanding and now they are threatening further action. How can you speak to a human to discuss this.

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This message was authored by caesarome This message was authored by: caesarome

Re: Cancelled contract

Posted by a Superuser, not a Sky employee. Find out more

@Donna1607 wrote:

I cancelled my contract with sky in December


After cancelling did you get email confirmation from Sky regarding this as it might be that your account wasn't cancelled hence this new bill sodid you call them to cancel ?

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Donna1607
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This message was authored by Donna1607 This message was authored by: Donna1607

Re: Cancelled contract

My new supplier said they would deal with it all and I didn't have to do anything as they would contact sky to notify them if the changeover

This message was authored by Mark39 This message was authored by: Mark39

Re: Cancelled contract

Posted by a Superuser, not a Sky employee. Find out more

They may do, if it's a broadband/phone contract. They definitely won't if you have Sky TV.

This message was authored by caesarome This message was authored by: caesarome

Re: Cancelled contract

Posted by a Superuser, not a Sky employee. Find out more

Was this for Broadband as a new suppler on the same Openreach network can inform Sky but they can't if they are Virgin or this is related to a TV service as this doesn't apply.

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This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: Cancelled contract

Posted by a Superuser, not a Sky employee. Find out more

@Donna1607 wrote:

My new supplier said they would deal with it all and I didn't have to do anything as they would contact sky to notify them if the changeover


This wouldn't be the first time a new provider did not (or could not) cancel your services.

 

If so, then your Sky contract is very much current and needs paying.  You cannot give notice to cancel if in debt.

I am just another Sky customer and my views are my own
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