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Discussion topic: Cancelled contract

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This message was authored by Spooder This message was authored by: Spooder

Cancelled contract

I cancelled my contract in February for a change over to my new broadband on March 27th. I am being billed for Aprils bill (£40, normal price) but sky confirmed that my contact ended 27th March and zero termination fees applied. Any advice? TIA 

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This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: Cancelled contract

Posted by a Superuser, not a Sky employee. Find out more

@Spooder  What date did you give notice and what was your normal payment due date 

 

billing is generated 14 days before payment due date so may been done whilst you were still in contract if that's the case it needs paying as normal with the corresponding credit applied next month 


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Spooder
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This message was authored by Spooder This message was authored by: Spooder

Re: Cancelled contract

Hi, notice was given on 20th Feb and normal payment date is 1st of each month. Was a rolling contact at the time of cancelling. Hope this helps. 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Cancelled contract

Posted by a Superuser, not a Sky employee. Find out more

@Spooder 

Your bill for 1 April would have been generated 2 weeks before then, so whilst you were still a customer. After the notice period has finished you may see a credit showing on your account. Any overpayment could take up to 6 weeks to be refunded providing your payment method is still live. 


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NOTE: I only provide help on the forums and NOT via PM
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