Cancelled contract returned equipment as requested - all within cooling period

[Blueboy55]

No fibre to my new property and couldn't update me when it would be available so cancelled contract direct and returned equipment in boxes sent and as requested. However, continually hounding me with updates about my order and fibre installation although do not have a contract! I'm a pensioner being supported by my daughter (this is she) and it is relentless daily but despite requests it is still going on!

[caesarome]

It might be worth calling to make sure the order was cancelled correctly.

Under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

When you do call say nothing when the bot speaks to you about what your call is about as it should then route you to somebody.

[Daniel0210]

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@Blueboy55 wrote:
and returned equipment in boxes sent and as requested. 

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@Blueboy55 

And hopefully you kept the proof of posting this back. Keep it indefinitely. 

[Blueboy55]

Yes and it's also detailed in the account by Sky themselves - it's just like their systems don't cooperate with each other 😩

[Daniel0210]

@Blueboy55 
A third party company, Unipart, are the company that deal with returns and are taking more than 2 weeks to process equipment at their warehouse. Even then they seem incredibly slow in updating Sky they have the equipment. If Sky end up chasing you for it post again on this thread and we can get you some help through the Sky Messaging Team.