Cancelled, charged past cancellation date by nearly a month and a half…

[Chicago13]

Sky have billed me for the remainder of August, despite the internet disconnecting on the 21st.

I called over a month in advance to cancel so really that shouldn't have happened but, fine...

But then they also charged me for Sep.

I called, because apparently this wasn't going to be rectified without my intervention, and was told it would be rectified...

Account shows I will be credited for 26 days... in Oct...

Give me my money back, now?!

Called today and told (after half an hour) I can get the correct 40 days credited, but not until the 18th Sep at the earliest.

What else can I do?

Can I not get it refunded now?

What if they do not do it, again?

I've submitted a form to Ofcom, not that they do anything given the state of the ISPs in the UK...

How is it legal to take money then not give it back for arbitrary dates (after being told you have taken money twice)?

Why do sky only work in billing cycles or arbitrary dates when crediting you or doing anything that benefits the customer. Quick enough to charge and make mistakes.

[GD1]

@Chicago13  Ofcom won't do anything for you so going to them is pretty pointless, have you already raised a complaint with Sky?  That should be your 1st port of call not rushing to the regulator.  Seems like you're going about this the wrong way.

https://www.sky.com/help/articles/how-to-make-a-complaint

[Chicago13]

I know Ofcom do not resolve individual issues, but they take complaints, presumably to prompt greater overall investigation or used in their statistics? Maybe, there's a slim chance mine gets added to their pile to prompt a case. 🤷

I have called sky multiple times, they have also been contacting me, harassing me to keep my contract.

Very bizarrely, things like

"do you want to keep your tv package?" no, please communicate internally.

"we have a new offer for you" no, that's the same price you've offered me already (about £8.50 more than new customers offer for broadband btw lol)

I have complained. Trying to exhaust my options.

I just kept this post short on other shortcomings and contacts, so you guys do not have to read a 2 page rant.

Still turned into a bit of a rant unfortunately.

I'm guessing that's it though,  I just wait 2 weeks to see if I get my refund then call and complain again?

Are there no ways make them behave other than keep calling them?