Discussion topic: Cancelled broadband as Vodafone were installed fttp on 16th January, this has gone ahead as planned

This message was authored by: Henry+Mcghee · ‎09 Feb 2023

Broadband removed 16 January 2023 but still being charged January, February, March is this normal.

This message was authored by: caesarome · ‎09 Feb 2023

If you have changed to another supplier then while you might still have been charged in January as bills are created in advance this shouldn't have happened this month so you will need to call Sky about this.

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This message was authored by: PandJ2020 · ‎09 Feb 2023

Did you get cancellation confirmation from Sky?

i don't believe FTTP counts as a 'line takeover' that would automatically cancel.

I am just another Sky customer and my views are my own

This message was authored by: Henry+Mcghee · ‎09 Feb 2023

Sky were fully aware and emailed me this week thanking me for sending the router back and they stopped charged March quite sometime after removal.

This message was authored by: Henry+Mcghee · ‎09 Feb 2023

No

This message was authored by: PandJ2020 · ‎09 Feb 2023

@Henry+Mcghee wrote:
No

To what?

I am just another Sky customer and my views are my own

This message was authored by: TimmyBGood · ‎10 Feb 2023

@PandJ2020 wrote:

i don't believe FTTP counts as a 'line takeover' that would automatically cancel.

FTTP from an ISP using Openreach should come under the current 'one-stop' scheme. Altnet FTTP (and Virgin cable) is due to be incorporated later this year, although there's some question whether all will meet the deadline.

* * * * * * *
Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

Discussion topic: Cancelled broadband as Vodafone were installed fttp on 16th January, this has gone ahead as planned

Cancelled broadband as Vodafone were installed fttp on 16th January, this has gone ahead as planned

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Re: Cancelled broadband as Vodafone were installed fttp on 16th January, this has gone ahead as plan

Re: Cancelled broadband as Vodafone were installed fttp on 16th January, this has gone ahead as plan

Re: Cancelled broadband as Vodafone were installed fttp on 16th January, this has gone ahead as plan

Re: Cancelled broadband as Vodafone were installed fttp on 16th January, this has gone ahead as plan

Re: Cancelled broadband as Vodafone were installed fttp on 16th January, this has gone ahead as plan

Re: Cancelled broadband as Vodafone were installed fttp on 16th January, this has gone ahead as plan

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