Cancelled account when will I receive my refund

[13rebel]

Hi, I've cancelled my sky subscription and am awaiting my refund. They have received the equipment back but I haven't been notified when I will receive my refund. Any help please

[Daniel0210]

@13rebel 

Refunds should normally take about six weeks from the last day of connection but posts on here suggest it's taking a bit longer.

We used to escalate this to Sky on here via their Community Messaging Team but unfortunately that process is currently unavallable and we don't know when it'll return.

You will therefore need to contact Sky and speak to an agent by other means; either by calling, or initially through Sky Assistant or via social media, Providing your payment method is still active they should then be able to refund it in 3-5 WORKING days.