Cancellation refund not paid after over 6 weeks

[Merc+girl]

Refund the credit on my account as I have cancelled all services and will not be getting them again And this was over 6 weeks ago.

impossible to get through on phone or using virtual assistant... 

[caesarome]

@Merc+girl 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

[Lisa-P1987]

Thanks for escalating this. We’ve sent Merc+girl an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

[Jan1974]

Hi, can we get this sorted?

[Daniel0210]

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@Jan1974 wrote:

Hi, can we get this sorted?

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@Jan1974 

Are you having the same issue the OP had?

Refunds should normally take about 6 weeks from your last day of connection, but recent posts suggest in some cases it is taking longer.

We can potentially help you get it refunded within 3-5 working days via the Messaging Team on here if you wish. Let us know on this thread if you want to do that.

Note that if your payment method has been cancelled Sky will either have to reinstate your payment method or manually raise a cheque via a back office team and post it to you so it’ll it further delayed.

Before we can escalate it to Sky please confirm in your reply if it’s currently showing as a credit on your Sky account and whether the payment method is still active.

[Jan1974]

Yes having same issue I'm afraid

[Daniel0210]

@Jan1974 

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@Daniel0210 wrote:

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@Jan1974 wrote:

Hi, can we get this sorted?

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@Jan1974 

Before we can escalate it to Sky please confirm in your reply if it’s currently showing as a credit on your Sky account and whether the payment method is still active.

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[Jan1974]

Yes showing as credit on account, payment method still active as well.

[Daniel0210]

@Jan1974 
I’ve escalated your post to Sky and their Messaging Team should contact you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Jan1974]

@Daniel0210 Thank you, they have yet to contact me, but there is an hour or so left of the 48 hours!! 

[Daniel0210]

@Jan1974 

Post again on this thread later today if the chat invite doesn't materialise so we can try again.

[Daniel0210]

@Jan1974 

I've re-escalated this for you. 

[Jan1974]

Thank you!

[Jan1974]

They clearly don't want to refund me!  Still no contact unfortunately, does anybody have a phone number?

[Daniel0210]

@Jan1974 
To call Sky dial 150 (free) from either a Sky Talk landline or a Sky mobile. Alternatively use this link…
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ leading to a number starting 0333.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ to see a dedicated ROI number. (Customer Services in the ROI are not open at weekends).

The forum filters don’t allow the posting of full phone numbers on here.

Calls to Sky will initially be automated which may try to send you here to the forum, offer you online help or offer to send you a text. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.