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Discussion topic: Cancellation of my subscription

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Avatar for Leiliz30
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This message was authored by: Leiliz30

Message posted on ‎03 Dec 2025 01:23 PM

Cancellation of my subscription

I cancelled my subscription to sky in October 2025, but now have a bill for over £100 for something on-line.  I did not subscribe to anything on line other than my normal Sky television, telephone and broadband.  Why am I still getting billed??

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Avatar for Daniel0210
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Superuser
This message was authored by: Daniel0210

Message posted on ‎03 Dec 2025 01:25 PM

Re: Cancellation of my subscription

Posted by a Superuser, not a Sky employee. Find out more

@Leiliz30 

Three initial questions…

What services did you cancel?

How did you cancel them?

Did Sky acknowledge the cancellations by email? 


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NOTE: I only provide help on the forum boards so Direct Messaging is switched off
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Sky customer since 2001
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MERRY CHRISTMAS and a HAPPY NEW YEAR
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Avatar for caesarome
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Superuser
This message was authored by: caesarome

Message posted on ‎03 Dec 2025 01:27 PM

Re: Cancellation of my subscription

Posted by a Superuser, not a Sky employee. Find out more

@Leiliz30 

Have your services actually been cancelled ?

 

Did you return your equipment within 14 days of your last day with Sky ?

 

Where are you seeing this £100 for something online, via your Sky account or a bank account ?

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