Cancellation - earliest date don’t seem right

[mirdragon]

I called the other week to see about cancellation unless they could offer me a decent deal. The deal offered was still 50% more than current package so asked about cancellation.

got told my contract ends on 13 March and earliest date could call is 13 February, but this doesn't sound right as that is only 28 days and online it says minimum 31 days to be provided.

so are they correct or can I call around 10th or before to get contract cancelled as not willing to pay more for the service than what I currently pay.

thanks

[Mark39]

I make it 31 days?

[mirdragon]

13th February to 28th February = 15 days 

1st March to 13th March = 13 days

15 + 13 = 28 days

If you can dispute that the 13th is a day, but if you ring at 6pm then you not actually giving a day

Update: Managed to get through to someone else, took 40 minutes but finally got the cancellation through for the 13th March, couldn't offer me a decent price without increases to keep me.

As explained to them, I've taken Paramount+ directly to get the UHD and no adverts and not much decent content on Sky Movies. UHD package with Sky limited to watch on single TV only as the mini boxes don't support UHD and why must I pay more for HD and multiroom seeing only benefit is being able to watch Netflix in UHD on other TV's using built-in apps on TV or something like AppleTV or Firecube, so pay as well get Netflix direct on rolling one-month contract.