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Discussion topic: Cancel telephone landline

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This message was authored by: marcus45

Cancel telephone landline

I would like to cancel my telephone line please 

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This message was authored by: Daniel0210

Re: Cancel telephone landline

Posted by a Superuser, not a Sky employee. Find out more

@marcus45 

That would mean cancelling broadband too! 

To cancel Sky Broadband and Sky Talk totally, or if you’re moving to a provider like Virgin Media or City Fibre etc who don’t use the Openreach set up, you'll have to contact Sky and give the required notice of 14 days, but if you are still in the initial 18 months deal Sky could impose cancellation charges. This link may help https://www.sky.com/help/articles/cancel-sky-broadband

If you are changing to another provider who also uses the Openreach infrastructure then join up with them and they should contact Sky on your behalf.

Return packaging for any equipment Sky expect back will be sent out to you near the end of the notice period. Remember to keep any proof of posting indefinitely.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by: PandJ2020

Re: Cancel telephone landline

Posted by a Superuser, not a Sky employee. Find out more

You can't cancel it here - you have to contact Sky directly.

I am just another Sky customer and my views are my own even if you don't like the answers
This message was authored by: TimmyBGood

Re: Cancel telephone landline

Posted by a Superuser, not a Sky employee. Find out more

@marcus45 wrote:

I would like to cancel my telephone line please 


That's 

 

a) impossible if you wish to have Sky Broadband 

 

b) pointless as a money saving measure 

 

Online advice is this area is typically inaccurate: the key is not to have a bundled extra cost voice call allowance (Sky Talk Evenings and Weekends Extra, Anytime Extra or International Extra) on your Sky account if you never make outbound 'landline' calls.

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