Discussion topic: Cancel telephone landline
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Message posted on 16 Aug 2024 05:57 PM
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Cancel telephone landline
I would like to cancel my telephone line please
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All Replies
Message posted on 16 Aug 2024 06:01 PM - last edited: 16 Aug 2024 06:03 PM
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Re: Cancel telephone landline
That would mean cancelling broadband too!
To cancel Sky Broadband and Sky Talk totally, or if you’re moving to a provider like Virgin Media or City Fibre etc who don’t use the Openreach set up, you'll have to contact Sky and give the required notice of 14 days, but if you are still in the initial 18 months deal Sky could impose cancellation charges. This link may help https://www.sky.com/help/articles/cancel-sky-broadband
If you are changing to another provider who also uses the Openreach infrastructure then join up with them and they should contact Sky on your behalf.
Return packaging for any equipment Sky expect back will be sent out to you near the end of the notice period. Remember to keep any proof of posting indefinitely.
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Message posted on 16 Aug 2024 06:02 PM
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Re: Cancel telephone landline
You can't cancel it here - you have to contact Sky directly.
Message posted on 17 Aug 2024 11:59 AM - last edited: 17 Aug 2024 12:03 PM
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Re: Cancel telephone landline
@marcus45 wrote:
I would like to cancel my telephone line please
That's
a) impossible if you wish to have Sky Broadband
b) pointless as a money saving measure
Online advice is this area is typically inaccurate: the key is not to have a bundled extra cost voice call allowance (Sky Talk Evenings and Weekends Extra, Anytime Extra or International Extra) on your Sky account if you never make outbound 'landline' calls.
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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