Cancel sky tv and Broadband

[Connor+Scott]

Hi its Joanne scott here , i was wondering could u please cancel my sky account because you have took £141.58 from my account , i phone a few weeks ago saying to cancel my account and u haven't done it , i no long use my sky TV or Broadband ,I've moved to BT TV and your stuff is disconnected and in a box . 

[caesarome]

@Connor+Scott 

You are not emailing Sky by posting here so to cancel you will need to contact Sky yourself. If you owe Sky money or are in a contract for either the TV or the Broadband then you might not be able to cancel but I would give them a call about this. 

[Daniel0210]

@Connor+Scott 
Did you get an email or emails confirming the two cancellations?

The latest T’s and C’s for TV subscriptions explicitly state you can't cancel during a minimum discounted term unless Sky agree to it. If they allow you to leave you’ll basically have to pay off the rest of your discounted term. If/When you are out of contract you need to contact Sky to reduce any part of your package or cancel it completely giving the required notice of 31 days.
Select ‘Need more help’ at the bottom of the following link which will lead to a phone number.
https://www.sky.com/help/articles/cancel-sky-tv#contact-leave
(Make sure the flag in the bottom right corner is the correct one ie; UK or ROI).
UK customer ~ The link should include an email link and also a Message Us option (which is normally available between 9am and 7.30pm).
ROI customer ~ it’s only by ringing or writing in.

If you’re cancelling Sky Q totally don’t forget it’s very important that you keep you proof of posting indefinitely when you return the box(es) as Unipart are not quick at telling Sky you have sent equipment back.

To cancel Sky Broadband and Sky Talk totally, or if you’re moving to Virgin Media you'll have to contact Sky and give the required notice of 14 days, but if you are still in the initial 18 months deal Sky could impose cancellation charges. This link may help https://www.sky.com/help/articles/cancel-sky-broadband
If you are changing to another provider who also uses the Openreach infrastructure then join up with them and they should contact Sky on your behalf.