Cancel all my sky contracts I have been telling you to cancel my Sky since end of last year.

[geoffo]

As I have been informing you on so many occasions but all you have managed is to cancel my Multiscreen?

I have been scamed on my mobile phone for texts being charged to my acount. which as far as I am concerened you are responsible for keeping accounts clear of scammers. Therfore I am in my rights to cancell all accounts with Sky as have been outlined to your company o n so many occasions. To which you pay no attention. Therefore this is my last letter to you to cancel my Sky I have been with you for 23 years and it counts for nothing. I have already sugested you retain the Sky internet only but this falls on deaf ears. My account has gone up and up and is now £2000 P.A. ???

Unless I get satisfaction from you I will Stop The Direct Debits by return.

Geoff rey D Cops.

[Daniel0210]

@geoffo 

You cannot cancel anything via this forum. You’re not talking to Sky Customer Services on here as this is a customer based forum where customers try to help other customers.

To cancel all your TV subscription, if you’re out of contract you’ll need to give Sky the required 31 days notice. The latest T’s and C’s explicitly state you can’t cancel when still in a minimum term deal unless Sky agree. If they agree you’ll have to pay the remainder of your discounted term.

Select ‘Need more help’ at the bottom of the following link which will lead to contact details.
https://www.sky.com/help/articles/cancel-sky-tv#contact-leave
(Make sure the flag in the bottom right corner is the correct one ie; UK or ROI).
UK customer ~ The link may include an email link and also a Message Us option (which is normally available between 9am and 7.30pm).
ROI customer ~ it’s only by calling Sky Ireland or writing in.

To cancel Sky Broadband and Sky Talk totally, or if you’re moving to a provider like Virgin Media or City Fibre etc who don’t use the Openreach set up, you'll have to contact Sky and give the required notice of 14 days, but if you are still in the initial 18 months deal Sky could impose cancellation charges. This link may help https://www.sky.com/help/articles/cancel-sky-broadband

If you are changing to another provider who also uses the Openreach infrastructure then join up with them and they should contact Sky on your behalf.

Return packaging will be sent out to you near the end of the notice period. Remember to keep any proof of posting indefinitely. 

[Mark39]

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@geoffo wrote:

I have been scamed on my mobile phone for texts being charged to my acount. which as far as I am concerened you are responsible for keeping accounts clear of scammers. Therfore I am in my rights to cancell all accounts with Sky as have been outlined to your company o n so many occasions

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If you can show where in your Sky terms and conditions Sky commit to this, you may have valid grounds, for cancelling without penalty.

If you're not 'in contract' you can cancel without penalty anyway by giving the required notice.

[MarkGoldsmith]

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@geoffo wrote:

Unless I get satisfaction from you I will Stop The Direct Debits by return.

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Stopping the direct debit is the worse thing you can do as that doesn't cancel your contract. All that will happen is your account will over overdue your services will be suspended and you will incur late charges on your overdue balance. This would eventually be passed over to debt collectors and your credit rating will negatively suffer.

[PandJ2020]

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@geoffo wrote:

I have been scamed on my mobile phone for texts being charged to my acount. which as far as I am concerened you are responsible for keeping accounts clear of scammers.

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Such charges are usually initiated when the owner accidentally agrees to receive such texts.  As such, no carrier can stop these.

[GD1]

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@geoffo wrote:

I have been scamed on my mobile phone for texts being charged to my acount. which as far as I am concerened you are responsible for keeping accounts clear of scammers. 

Unless I get satisfaction from you I will Stop The Direct Debits by return.

Geoff rey D Cops.

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Incorrect, it is YOUR responsibility to watch out for Scams, Sky cannnot and should not be held responsible for customers lack of awareness

There is plenty of info out there regarding Scams, you need to take responsibility for your own actions.

[TimmyBGood]

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@geoffo wrote:

I have been scamed on my mobile phone for texts being charged to my acount. which as far as I am concerened you are responsible for keeping accounts clear of scammers. Therfore I am in my rights to cancell all accounts with Sky as have been outlined to your company o n so many occasions. 

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If you could demonstrate where these rights exist then you would be on stronger ground, but unfortunately you won't find such a thing anywhere.  Past that point, and apart from Sky demonstrating a large degree of goodwill (which is very unlikely to be the case if you default on your contract) then you'd have to hope that a court or the industry regulator takes your side, which again is very unlikely when your basic assumption is fundamentally flawed.