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Discussion topic: Cancel Paramount+

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This message was authored by AnnetteLJ This message was authored by: AnnetteLJ

Cancel Paramount+

My free trial ends Friday 7th June 2024. Cannot cancel it before I'm charged. This seems to be an ongoing problem judging by other users!

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This message was authored by caesarome This message was authored by: caesarome Answer

Re: Cancel Paramount+

Posted by a Superuser, not a Sky employee. Find out more

Have you tried this:

 

For Sky Stream puck or Sky Q - Press Home on your Sky remote, then select My Sky at the bottom of the screen.
You’ll then see a screen with your purchases. Select Your products. You’ll then be asked to enter your Sky TV PIN number. Then follow the prompts to cancel.

 

In the Mysky app on a phone or tablet.

Go to the TV section, then My Bill section, there will be a section listed Marketplace, under that click on View subscriptions.

You should be able to cancel it there.

 

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This message was authored by caesarome This message was authored by: caesarome

Re: Cancel Paramount+

Posted by a Superuser, not a Sky employee. Find out more

What happens when you try to cancel it ?

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If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
AnnetteLJ
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This message was authored by AnnetteLJ This message was authored by: AnnetteLJ

Re: Cancel Paramount+

The problem is I cannot find the option to cancel it. It's a free trial, expires the 7th June then I'm automatically charged. It doesn't give me the option to cancel. I'm trying this on my phone where I registered it. I'll try cancelling on the TV and laptop. Failing that, I'll call Sky. But that is a nightmare as well!

Thank you for asking. 

This message was authored by caesarome This message was authored by: caesarome Answer

Re: Cancel Paramount+

Posted by a Superuser, not a Sky employee. Find out more

Have you tried this:

 

For Sky Stream puck or Sky Q - Press Home on your Sky remote, then select My Sky at the bottom of the screen.
You’ll then see a screen with your purchases. Select Your products. You’ll then be asked to enter your Sky TV PIN number. Then follow the prompts to cancel.

 

In the Mysky app on a phone or tablet.

Go to the TV section, then My Bill section, there will be a section listed Marketplace, under that click on View subscriptions.

You should be able to cancel it there.

 

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
AnnetteLJ
Topic Author
This message was authored by AnnetteLJ This message was authored by: AnnetteLJ

Re: Cancel Paramount+

@caesarome thank you for your help. I worked through the steps, they led me in the right direction. The problem is with Sky. I managed to speak with an agent. She tried to sort it out, but had to pass in onto another team. I'm trusting it will be resolved. But thank you very much for your help. 

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