Discussion topic: Can’t upgrade online

This message was authored by Rebecca242 This message was authored by: Rebecca242

Can’t upgrade online

I have been trying to add Netflix to my account or upgrade for weeks. It just goes round and round and I can't get anywhere. It only ever shows sky glass. I don't want sky glass but interested in any deals available or add ons


When I add Netflix it just says basket is empty. I want to potentially upgrade my package. 


All Replies

This message was authored by caesarome This message was authored by: caesarome

Re: Can’t upgrade online

Posted by a Superuser, not a Sky employee. Find out more


All you can do if you are a Sky Q customer is to call Sky.


150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:


When you do call say nothing when the bot speaks to you about what your call is about as it should then route you to somebody.

If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 50 minutes

New Discussion