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Discussion topic: Can’t upgrade online

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This message was authored by Rebecca242 This message was authored by: Rebecca242

Can’t upgrade online

I have been trying to add Netflix to my account or upgrade for weeks. It just goes round and round and I can't get anywhere. It only ever shows sky glass. I don't want sky glass but interested in any deals available or add ons

 

When I add Netflix it just says basket is empty. I want to potentially upgrade my package. 

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This message was authored by caesarome This message was authored by: caesarome

Re: Can’t upgrade online

Posted by a Superuser, not a Sky employee. Find out more

@Rebecca242 

All you can do if you are a Sky Q customer is to call Sky.

 

150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:


https://www.sky.com/help/home


When you do call say nothing when the bot speaks to you about what your call is about as it should then route you to somebody.

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