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Discussion topic: Can't sign up online (because it finds an old sky account that I had years ago linked to my address?

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This message was authored by: Jmspear

Can't sign up online (because it finds an old sky account that I had years ago linked to my address?

When I try to sign up for Sky it seems to find an old account that I had years ago and asks me for the first couple of digits of the bank account I used for the direct debit. I enter these correctly, but it then takes me to a page where it says I can't continue online and I have to call.

 

Do sky want my business or not? I've not been a customer for a few years now and I'm trying to return but it seems impossible.

 

Even if I create a new sky ID with a new email it seems to detect the old account based on my home address.

 

The old account is inactive and I've unlinked it from my sky ID.

 

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This message was authored by: caesarome

Re: Can't sign up online (because it finds an old sky account that I had years ago linked to my addr

Posted by a Superuser, not a Sky employee. Find out more

@Jmspear 

As you are having these issues all we can suggest is that you call Sky to have them place the order for you.

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