0

Discussion topic: Can't sign in to MySky account on PC or laptop.

Reply
This message was authored by ecardiff1977 This message was authored by: ecardiff1977

Can't sign in to MySky account on PC or laptop.

I'm constantly getting the below weeor when I try to sign into my sky account. I only get this while signing in using my Laptop and it is not happening via mobile.

 

https://www.sky.com/signin?errorCode=generic-onboarding-error

 

Emlyn

Reply

All Replies

This message was authored by caesarome This message was authored by: caesarome

Re: Can't sign in to MySky account on PC or laptop.

Posted by a Superuser, not a Sky employee. Find out more

Have you tried using a different web browser ?

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
ecardiff1977
Topic Author
This message was authored by ecardiff1977 This message was authored by: ecardiff1977

Re: Can't sign in to MySky account on PC or laptop.

Yep, using different browsers, laptops. Makes no difference.

This message was authored by MightyQuinn This message was authored by: MightyQuinn

Re: Can't sign in to MySky account on PC or laptop.

Posted by a Superuser, not a Sky employee. Find out more

Hi @ecardiff1977   Have you tried InPrivate or Incognito. Also make sure that you start at the root web address sky.com and not from favourites or a link.

ecardiff1977
Topic Author
This message was authored by ecardiff1977 This message was authored by: ecardiff1977

Re: Can't sign in to MySky account on PC or laptop.

Yep, the actual URL when I copy on from the SKY site is

https://www.sky.com/signin?successUrl=https%3A%2F%2Fwww.sky.com%2Fsignin%3FsuccessUrl%3Dhttps%253A%2...

 

Looks a bit weird to me

 

ecardiff1977_0-1739202478750.png

 

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 50 minutes

New Discussion