Can't sign in to MySky account on PC or laptop.

[ecardiff1977]

I'm constantly getting the below weeor when I try to sign into my sky account. I only get this while signing in using my Laptop and it is not happening via mobile.

https://www.sky.com/signin?errorCode=generic-onboarding-error

Emlyn

[caesarome]

Have you tried using a different web browser ?

[ecardiff1977]

Yep, using different browsers, laptops. Makes no difference.

[MightyQuinn]

Hi @ecardiff1977   Have you tried InPrivate or Incognito. Also make sure that you start at the root web address sky.com and not from favourites or a link.

[ecardiff1977]

Yep, the actual URL when I copy on from the SKY site is

https://www.sky.com/signin?successUrl=https%3A%2F%2Fwww.sky.com%2Fsignin%3FsuccessUrl%3Dhttps%253A%2...

Looks a bit weird to me