Can't see bill? It says the page is restricted?

[AJT19831]

Has anyone run into this problem?

[caesarome]

@AJT19831 

Are you new to Sky or a returning customer ?

[vikinisi]

returning customer 

[caesarome]

@vikinisi 

How long had you been away before returning ?

[vikinisi]

9  days i went to Currys to buy tv and was told if i tranfer to my wifes name the i can get a cheaper monthly subscription , but had change of mind as i didn't want the hassle of changing all the sky hubs and broadband equipment ,.returned to my own account before the connction went live on my wifes account.

[Graham19681]

Same me I can't see the page and I can't see the bill ????

[caesarome]

@Graham19681 

Are you new to Sky or a returning customer ?

[vikinisi]

9 days i went to Currys to buy tv and was told if i tranfer to my wifes name the i can get a cheaper monthly subscription , but had change of mind as i didn't want the hassle of changing all the sky hubs and broadband equipment ,.returned to my own account before the connction went live on my wifes account.

[caesarome]

In that case you need to use your wife's account details to access your billing if she is the account holder.

[vikinisi]

Hi thanks but i cancelled my wifes account before it went live as i didn't want the hassle of changing all the sky equipment ,broadband hub etc

[caesarome]

@vikinisi 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

[Lisa-P1987]

Thanks for escalating this. We’ve sent vikinisi  an invite to chat.