Can’t link sky id to my account

[Mimi+hazel]

I have been trying to link my id to my account but it's not recognising it.  I type in my postcode then my account number but it's not recognised. I have also tried using last 6 digits of bank account and having the same problem. 

please help

[Luke-N1193]

@Mimi+hazel If the page to link the I'd using the details you mentioned doesn't work the only way to sort it would be to speak to an advisor as it may be an issue with the account.

[Anonymous]

Hi, I've had to same issue, spoken to sky on the phone for nearly 2 hours and still didn't fix it. Need help as I can't upgrade my phone currently! 

[L1zS]

Hi, did you get your issue resolved? I am having the same problem. I have spent a lot of time on the phone to them but it still won't work. It has been 'escalated' about 4 times now, but no one bothers to get back to me.

[caesarome]

@L1zS 

I have escalated your post to Sky who will be in touch with you regarding this via a blue bubble which will appear on the right handside of this page.

[Lucas1819]

hi, can anyone tell me how to fix this i put my postcode and my 12 digit account number and i cannot link it i need it because i need to pay my bill 

[PembyBo]

I am currently having the same issue. The guy helping us is trying his best but it won't accept our postcode when trying to link the sky ID. Has anyone been able to resolve this issue?

[Lisa+durno]

I'm currently having same problem. Anyone manage to resolve this? Thanks 

[caesarome]

@Lisa+durno 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to Lisa+durno.

[Tom-W19]

Hi @Lisa+durno 

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

[Tashah1]

I'm having the same issue I've been trying all day 

[caesarome]

@Tashah1 

Are you trying to link your account to your Sky ID and you can't, if so would you like the messaging team on here to contact you tomorrow morning about this ?

[Tashah1]

Yes please thanks 

[caesarome]

@Tashah1 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear tomorrow you will have 48 hours to respond or it will be automatically closed.
This isn't a live chat so replies are not instant.