Can’t link Sky ID to broadband

[Sonj]

I got Sky Broadband in May. Never had a bill, don't even know my account number.

Spent the last 2 nights trying to see my bills. Had to make a Sky ID because it won't let me see my bills.  Now won't let me link my account and ID. Says it doesn't know my postcode.

That virtual assistant is useless. I have no idea what to do.

[JimM1]

@Sonj Think you would be best to call sky and have them look at it before you get everything in a real mess. Also look back your e-mails you should have recieved all the details when you joined!

[Sonj]

I've had one email to say "you're joining us on 30th April. That's it.

They don't acknowledge my postcode to link to Sky ID but they take money out every month.

I don't have sky mobile or a landline so ringing isn't an option.

Im going to try making a complaint

it shouldn't be this difficult.

[caesarome]

@Sonj 

You will need to contact Sky about this so when you call and you are asked any questions by the bot remain silent and remain on the line.

[JimM1]

@Sonj And if you did e-mail like "Your first Sky bill - everything you need to know" has all the details account number an the whole shebang!

[Sonj]

Haven't had a single bill. That's why there's no account number.

That's why I'm trying to link my sky account and Sky ID, so I can see bills etc.

[Sonj]

How do I even call them? I don't have a landline or Sky mobile.

I don't even have a number.

[JimM1]

@Sonj You will find the number in this link below! Just scroll down and click call us to see it!

https://www.sky.com/help/page/broadband-digital-hub

[TeddyBear120]

I have try to link my code into my account and there is a scanning code on the right of my screen on my TV so when I scanned it, it's saying there's a problem but they're also a number that I have to put in a code that links to my account. Where am I going wrong?

[caesarome]

@TeddyBear120 

Is this on Sky Q, Glass or Stream that you are doing this ?