0

Discussion topic: Can’t get to talk to a human in your organisation

Reply
This message was authored by Richard120 This message was authored by: Richard120

Can’t get to talk to a human in your organisation

I received a text to call you and when I call I get told you will send me a text **bleep** where are the humans 

Reply

All Replies

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Can’t get to talk to a human in your organisation

Posted by a Superuser, not a Sky employee. Find out more

@Richard120 
You will find that similar to calling other large companies the start will be automated which may also try to send you back to the forum. Stay on the line as long as possible and don’t hang up.

 

We are customers here but is your call related to something we can help with?


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Richard120
Topic Author
This message was authored by Richard120 This message was authored by: Richard120

Re: Can’t get to talk to a human in your organisation

I'm responding to a text from them saying call me, then when I answer their robot it tells me they can help me by text 

 

Crazy that communications companies are the worst to actually communicate with

This message was authored by Mark39 This message was authored by: Mark39

Re: Can’t get to talk to a human in your organisation

Posted by a Superuser, not a Sky employee. Find out more

Let the 'bot send you a text message, but don't hang up. Just wait on the line.

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 50 minutes

New Discussion