Can’t get past security check as last two numbers of bank account don’t match Skys records

[Auds1313]

Despite paying by direct debit from only one bank account it doesn't match what's on skys records so can't proceed with it's our enquiry.

what can we do?

[Mr+Flibbles+86]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147