Can’t cancel Paramount

[Spook1563]

I was wondering if anyone can help... I am getting rather frustrated!

I am trying to cancel my paramount subscription and when I click on "manage subscription" through my tv, it just freezes and does nothing! I have been trying for weeks and it keeps doing it, when I try to use the virtual assistant it just sends me in circles. 
I considered cancelling the payment through my bank but don't want to be charged any fees or fines for doing it this way 

thanks! 

[caesarome]

@Spook1563 

Have you tried doing it vai the MySky app on a phone or tablet instead:

In the Mysky app on a phone or tablet:

Go to the TV section, then My Bill section, there will be a section listed Marketplace, under that click on View subscriptions.

You should be able to cancel it there.

[Spook1563]

When I go through that way there is only an option to change my payment method or view previous payments

[caesarome]

Are you paying Sky or Paramount for the subscription ?

[Spook1563]

I am paying Sky, I can see it in my app subscriptions through the tv, but when I click on "manage subscription" it completely freezes, it has been doing this for weeks 

[caesarome]

It is odd that it doesn't show via the MySky app so all you can do is to call Sky to see if they can cancel it for you.

150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

When you do call say nothing when the bot speaks to you about what your call is about as it should then route you to somebody.

[Spook1563]

Thank you!

[Suzieh4]

I've spoken to four different departments at Sky & no one knows what the hell to do! It's under my Sky Bills as an active subscription but there is no way to cancel it!

[Mac+the+knife]

Im having the same problem.

[Chris1786]

I've just logged into the Paramount plus app and clicked my account. From there, you can manage your subscription

[Holty53]

Same here no cancel button in sight

[caesarome]

@Holty53 

As you haven't quoted a post we don't know what you have tried ?