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Discussion topic: Can’t cancel Paramount

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This message was authored by Spook1563 This message was authored by: Spook1563

Can’t cancel Paramount

I was wondering if anyone can help... I am getting rather frustrated!

I am trying to cancel my paramount subscription and when I click on "manage subscription" through my tv, it just freezes and does nothing! I have been trying for weeks and it keeps doing it, when I try to use the virtual assistant it just sends me in circles. 
I considered cancelling the payment through my bank but don't want to be charged any fees or fines for doing it this way 

 

thanks! 

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This message was authored by caesarome This message was authored by: caesarome

Re: Can’t cancel Paramount

Posted by a Superuser, not a Sky employee. Find out more

@Spook1563 

Have you tried doing it vai the MySky app on a phone or tablet instead:

 

In the Mysky app on a phone or tablet:

 

Go to the TV section, then My Bill section, there will be a section listed Marketplace, under that click on View subscriptions.

You should be able to cancel it there.

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Spook1563
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This message was authored by Spook1563 This message was authored by: Spook1563

Re: Can’t cancel Paramount

When I go through that way there is only an option to change my payment method or view previous payments

This message was authored by caesarome This message was authored by: caesarome

Re: Can’t cancel Paramount

Posted by a Superuser, not a Sky employee. Find out more

Are you paying Sky or Paramount for the subscription ?

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Spook1563
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This message was authored by Spook1563 This message was authored by: Spook1563

Re: Can’t cancel Paramount

I am paying Sky, I can see it in my app subscriptions through the tv, but when I click on "manage subscription" it completely freezes, it has been doing this for weeks 

This message was authored by caesarome This message was authored by: caesarome

Re: Can’t cancel Paramount

Posted by a Superuser, not a Sky employee. Find out more

It is odd that it doesn't show via the MySky app so all you can do is to call Sky to see if they can cancel it for you.

 

150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:


https://www.sky.com/help/home


When you do call say nothing when the bot speaks to you about what your call is about as it should then route you to somebody.

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Spook1563
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This message was authored by Spook1563 This message was authored by: Spook1563

Re: Can’t cancel Paramount

Thank you!

This message was authored by Suzieh4 This message was authored by: Suzieh4

Re: Can’t cancel Paramount

I've spoken to four different departments at Sky & no one knows what the hell to do! It's under my Sky Bills as an active subscription but there is no way to cancel it!

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