I'm moving house in a weeks time. Gave Sky plenty of notice, probably about 6 weeks. Booked my move but then changed the date of the engineer visit online and that's when everything fell apart. The system assumed I wanted to change broadband too- I didn't.
An adviser said I should cancel the move and rebook and that I'd should be able to do that in 24 hours - that was 3 weeks ago. Since then I've been stuck in the process because for reasons I can't fathom, someone somewhere is still waiting for my move to be completely cancelled in the system. I've had numerous conversations with the house move team, all of whom do their utmost to be helpful but can't really tell me anything. As of now I have no clue as to when this might be resolved - days, weeks or months. I've been with Sky for well over 10 years and I'm a happy customer ( I have everything with Sky incl mobile) however I am being driven towards other providers because Sky cannot tell me when or indeed if, they this issue will be resolved. . Ironically Sky are the incumbent provider in my new property.
I should have seen the warning signs weeks ago when my initial
booking confirmed the engineer was booked for the installation at my current property.
