Can't afford to pay my bill

[Georginam]

Can't pay my bill till friday

[caesarome]

@Georginam 

If your bill is usually paid via a direct debit and it fails Sky will try again in 10 days so if this is the case you do not need to

pay it.

If you pay by any other method then you might find your services are restricted so when you do pay the bill should this happen you will also need to setup a monthly payment method.

[Jojo19044]

That is my problem I dont get paid till the 12 of the month 

[PandJ2020]

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@Jojo19044 wrote:

That is my problem I dont get paid till the 12 of the month 

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If the second collection fails then your services will be restricted and you'll incur a late payment fee.

The services will stay restricted until you pay in full.  This is an automated process that agents cannot override.

[Daniel0210]

@Jojo19044 
The billing process described here applies to everyone…

▪️If you have a Direct Debit set up and the payment fails on the normal payment date Sky will automatically attempt it again 10 calendar days later (so DO NOT be tempted to make a manual payment in this period).

After 10 days, if that second attempt also fails Sky may send a text and/or email notifying you that your payment has failed again and you then have a day or two at best before they restrict your services.

▪️If you have a Continuous Card payment method set up, if the payment fails Sky send the text/email notification about the failed payment and you usually have at best 2/3 days before being restricted. There is no grace period and I believe only 1 attempt is made for a card payment, so if this has failed, you will need to pay manually and then reset the payment method for next month.

Restrictions are an automated process and we’ve been told Customer Service agents can’t stop it… even if you’re told otherwise on the phone. Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay on or by a certain date.

This link may also provide some advice
https://www.sky.com/help/articles/cost-of-living-support

If you are behind with Stream or Glass payments also see the information on this link:
https://www.sky.com/help/articles/missed-payments-sky-glass