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Discussion topic: Can't access online account

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This message was authored by Harry34 This message was authored by: Harry34

Can't access online account

Hi, I switched from Now TV to Sky a couple of weeks ago over the phone and I have had my full Fibre box setup today. Good news is everything is working, bad news is that I don't seem to have an online account and can't access any online settings. Please help 🙂


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This message was authored by caesarome This message was authored by: caesarome Answer

Re: Can't access online account

Posted by a Superuser, not a Sky employee. Find out more

@Harry34 

Try this to link your account to your Sky ID:

 

https://www.sky.com/help/articles/sky-id-cant-access-all-my-services

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This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Can't access online account

Posted by a Superuser, not a Sky employee. Find out more

If you haven't already you will need to setup a Sky ID: https://www.sky.com/help/articles/sky-id-start.

 

 

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Harry34
Topic Author
This message was authored by Harry34 This message was authored by: Harry34

Re: Can't access online account

Yep, ID created but there is nothing linking to my order. Eg in the order and bills page, access is restricted. 

This message was authored by caesarome This message was authored by: caesarome Answer

Re: Can't access online account

Posted by a Superuser, not a Sky employee. Find out more

@Harry34 

Try this to link your account to your Sky ID:

 

https://www.sky.com/help/articles/sky-id-cant-access-all-my-services

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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