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Discussion topic: Can't access online account

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Harry34
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Can't access online account

‎03 May 2024 12:48 PM

Hi, I switched from Now TV to Sky a couple of weeks ago over the phone and I have had my full Fibre box setup today. Good news is everything is working, bad news is that I don't seem to have an online account and can't access any online settings. Please help 🙂

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caesarome
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Re: Can't access online account

‎03 May 2024 01:07 PM

Posted by a Superuser, not a Sky employee. Find out more

@Harry34 

Try this to link your account to your Sky ID:

 

https://www.sky.com/help/articles/sky-id-cant-access-all-my-services

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MarkGoldsmith
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Re: Can't access online account

‎03 May 2024 12:50 PM

Posted by a Superuser, not a Sky employee. Find out more

If you haven't already you will need to setup a Sky ID: https://www.sky.com/help/articles/sky-id-start.

 

 

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Harry34
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Re: Can't access online account

‎03 May 2024 12:52 PM

Yep, ID created but there is nothing linking to my order. Eg in the order and bills page, access is restricted. 

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caesarome
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This message was authored by caesarome This message was authored by: caesarome Answer

Re: Can't access online account

‎03 May 2024 01:07 PM

Posted by a Superuser, not a Sky employee. Find out more

@Harry34 

Try this to link your account to your Sky ID:

 

https://www.sky.com/help/articles/sky-id-cant-access-all-my-services

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If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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