Can't access bill/bill problems

[dovydass]

Last time I made a post it was for an overdue/over prices payment and that I can't access my bills I got told the overpriced payment was suspose to cover 2 months or something like that but I still got an email saying I have to pay for this month. and still can't access my bills

[caesarome]

What is happening when you try to access your bills ?

[dovydass]

It says restricted

[caesarome]

The restricted message isn't always about the billing and paying the bills so if you want some help with this we can get Sky's messaging team to contact you via here tomorrow morning if you want ?

[dovydass]

yes that would be appriciated.

[caesarome]

@dovydass 

I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to dovydass.