Can't access My Sky - no longer "Primary ID holder"?

[Mbflavin]

I just moved my Sky Account from one address to another, and I've switched from SkyQ to Sky Glass. I also have Sky Mobile.

I tried to access the Credit Agreement on My Sky for the New Sky Glass, but there was no link. 

All I could see was "Leave Household" so I pressed that.

Now, it's telling me I need to get the Primary ID holder to add me. I am the Primary ID holder. I'm going around on circles for the last 2 days trying to sort this out. 

My relationship has broken down, and I've moved out, taki g my Sky Account with me. I've cancelled the broadband and multi room at my old address, but the main Sky Q box is still active until my Sky Glass is activated but without access to My Sky, I can't sign the credit agreement. I can't access mobile phone account details either. 

I have no idea how to fix this. I'm with Sky over 23 years, Platinum VIP, and I want to keep that. Can anyone help with this. The Bot is useless - I can find anything it tells me myself, and none of it is useful.

[caesarome]

@Mbflavin 

We could usually help you via here by escalating your post to Sky about this but this is not available at present so you will have to contact them yourself so under “Need more help” at the bottom of this page if it is available should be the number to use:

https://www.sky.com/help

You can also contact Sky via social media:

https://helpforum.sky.com/t5/Online-Apps-Email/Want-to-private-message-Sky/ba-p/4895295