Can I know why I paid 49 pounds I was paying 32 how come you took 49 pounds from my ac count

[Salvatore1974]

Good morning, I'd like to speak to an operator because £49 was deducted from my Sky account. I was paying £32 a month.

[Daniel0210]

@Salvatore1974 

You aren’t contacting Sky Customer Services on here. This is a customer led discussion forum where Sky customers are available to try to help other customers. I have moved your post to the Accounts board as it's not a Sky Talk landline issue. 

Unless you’ve recently changed your subscription, prices increase due to either the annual price increase (April in the UK), your discounts have ended, or a combination of the two.

Sky will have told you the date any discount was ending when you took it out so if it has ended you’ll be paying the full undiscounted price.

Perhaps compare a previous bill to your latest bill and see where the amounts differ
www.sky.com/bill.

If your discounted minimum term has ended or its ending soon the best new discounts are still normally acquired by calling Sky and negotiating or potentially amending your package which will require a new 24 month minimum term contract. It’s apparent that significant discounts are harder to come by these days so if you’re offered something acceptable be prepared to agree to it there and then because if you decide to think about it the offer is unlikely to be available when you call back. Also remember you’re not a new customer so expecting anything close to a new customer deal is unrealistic.

[caesarome]

@Salvatore1974 

You can view your Sky bills via the MySky app or online here:

https://www.sky.com/bill/tv-broadband-talk

So you can be see what you will be paying each month and when discounts are due to run out as what has happened here.