Can I get a refund on a monthly sky streaming payment if it was paid twice?

[Kharisky]

Hi I missed my direct debit payment by a couple of days, so I panicked and paid it as soon as I could. But the direct debit has taken the money again. Can I be refunded for the money I over paid by? Thank you for the help.

[Daniel0210]

@Kharisky 
If you have a continuous payment method set up you should never need to make a manual payment. A credit will appear on your account for the amount you have overpaid once the planned payment has been processed. This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would recommend not making manual payments unless requested to by Sky.

If you prefer, once your extra payment is showing as a credit, we can perhaps get you some help in getting it refunded (within the standard 3-5 working days) through the Messaging Team on here. Let us know on this thread if you want to do that having confirmed it’s now showing as a credit.

[caesarome]

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@Kharisky wrote:
Hi I missed my direct debit payment by a couple of days, so I panicked 

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Thete is no need to panic @Kharisky @as Sky will try again 10 days later if a direct debit fails so during these 10 days you don't need to do anything like make a manual payment.

[peter-marlow+1966 · Accepted solution]

If you have made an extra  payment  sky put it as credit  on your  next bill. You could try  ring  them to see if you can get  the payment  refunded  but usually  if you are in credit  on your  next bill and it covers  the amount  then in my experience  they don't  take  the payment  for that month