CANNOT LINK SKY ID & EMAIL TO MY ACCOUNT

[BRIAN137]

For the past few months I have been unable to gain full access to my account & had numerous conversations with Sky in an attempt to resolve the problem but all without success!!

I understand the problem might be that for some strange reason my username/email log-in details are no longer linking to my account!! I can't gain access to my products, billing information etc.,

When I enter my email address & password it now directs me to a screen asking for my postcode, which it has never done before. Upon entering the postcode another screen appears asking for the bank/credit account details I used to purchase Sky Glass. I don't have Sky Glass only broadband/phone line. I cannot gain access on either the laptop or mobile.

Absolute nightmare getting through to anyone at Sky who can resolve the problem!!!!!

[caesarome]

@BRIAN137 

To see if they can help you with this I have escalated your post to the Sky Messaging team who should be in touch with you tomorrow morning about this via a blue/red chat bubble which will appear at the bottom of this page. 

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies are not instant.

[Greenfingers001]

Thanks for escalating this. We’ve sent @BRIAN137 an invite to chat.

[Apr1985]

Did you get this resolved?

I have the same issue. 
I get an Unexpected Error whenever I try to link up. 

thanks 

Adam