Broadband restriction not removed after payment

[London98_2]

My broad band has been restricted due to payment which I've cleared.

my broadband is not back on and can't get to speak to anyone. 
my account shows a restricted sign from long ago not even the one am using now and I don't feel safe to set up a direct debit on such an account. I have called sky many times in the past to clear this but it still appears 

[Daniel0210]

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@London98_2 wrote:

I don't feel safe to set up a direct debit on such an account. 

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@London98_2 
Sky won’t reinstate services until you’ve paid what they believe is owed and set up a new continuous payment method.

If your payment is two or more weeks overdue you will have to pay the next bill as well. (If you’re in arrears for 56+ days Sky can fully terminate your subscription.)

These restrictions are automatic and we've been told agents cannot override this process even if you’re told otherwise. Any calls to Sky will only prompt you to make a payment.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant, in fact any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

[caesarome]

@London98_2 

When did you make this payment and have you now setup your payment method again as this will need doing if you are yet to do this.