Discussion topic: Broadband installed before tv

This message was authored by: Chloe.F · ‎15 Jan 2022

Hi,

I've just had my broadband installed on Thursday however my TV isn't due to be installed for 2 more weeks.

Is my first bill going to be from the internet installation or the tv?

thanks

This message was authored by: SKY1992bf · ‎15 Jan 2022

@Chloe.F Ah I see want you mean broadband is not mentioned on your screenshot

it can take a few days for billing to catch-up so I would leave it a few days and see if it appears

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as suchmy setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime videoPlease note: I only provide help on the main forums and not via PM~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others
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This message was authored by: SKY1992bf · ‎15 Jan 2022

@Chloe.F No your broadband will be billed from activation and the tv will be added when installed

your first few bills could be higher than expected as explained on this link

https://www.sky.com/help/articles/understanding-my-bills

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as suchmy setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime videoPlease note: I only provide help on the main forums and not via PM~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others
If you would like to post a “Send Your Thanks to Sky” message please click Here

This message was authored by: Chloe.F · ‎15 Jan 2022

I've no bill available to view yet, only this on screen. This is what is confusing

This message was authored by: SKY1992bf · ‎15 Jan 2022

@Chloe.F Ah I see want you mean broadband is not mentioned on your screenshot

it can take a few days for billing to catch-up so I would leave it a few days and see if it appears

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as suchmy setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime videoPlease note: I only provide help on the main forums and not via PM~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others
If you would like to post a “Send Your Thanks to Sky” message please click Here

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Discussion topic: Broadband installed before tv

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