Broadband equipment was returned over a month ago and I keep getting texts to return it

[Lorna1803]

Hi, I returned my broadband equipment over a month ago and got proof of postage but I keep getting texts saying please return my equipment.

Can I ignore these texts or will I be charged?

[BenJoBanjo]

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@Lorna1803 wrote:

Hi, I returned my broadband equipment over a month ago and got proof of postage but I keep getting texts saying please return my equipment.

Can I ignore these texts or will I be charged?

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You will need to ring Sky to stop them hassling you. The hardware returns department are always snowed under and don't scan hardware quickly enough. This then triggers the automatic threats of non-return fees from Sky. 

If you ring them with your proof of postage information they will sort it out for you. 

[Daniel0210]

@Lorna1803 

Sky use Unipart to deal with returns and they are taking a number of weeks to process equipment at their warehouse.

We would usually be able to escalate this to Sky via the Messaging Team on here but I'm afraid the option is not available and we don't know when it'll return.

You need to contact Sky by calling in, using Sky Assistant or via social media to try to get this sorted out which should be straightforward if you have the proof of posting.

Please don't try to post an image of the Royal Mail tracking or postal receipt as Sky don't allow them on the forum.