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This message was authored by: Cammy777

Broadband end of contract price increase

I had a contract for Sky Tv and Broadband which is coming to an end in the next couple of months and the renewal has the broadband doubling in price even though there is cheaper options currently available.  What is the best way to go about bringing this price down or will cancelling be the only option?  Tried searching for an option on MySky but doesn't seem to be available for getting a new offer 


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This message was authored by: Daniel0210 Answer

Re: Broadband end of contract price increase

Posted by a Superuser, not a Sky employee. Find out more

@Cammy777 
Unless you’ve recently changed your subscription, prices go up for either the annual price increase (April in the UK) or when your discounts have ended (or a combination of the two).

Sky will have told you the date any discount was ending when you took it out so if it has ended you’ll be paying the full undiscounted price. 

If you’re no longer in a discounted minimum term, or its ending soon the best new discounts are normally acquired by calling Sky and negotiating or potentially amending your package which will now require a 24 month minimum term contract. Sky are not obliged to offer you another discount, and recent posts on here indicate that significant discounts are now harder to come by. If you’re offered something acceptable be prepared to agree to it there and then because if you decide to think about it the offer may no longer be available when you call back.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

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This message was authored by: Daniel0210 Answer

Re: Broadband end of contract price increase

Posted by a Superuser, not a Sky employee. Find out more

@Cammy777 
Unless you’ve recently changed your subscription, prices go up for either the annual price increase (April in the UK) or when your discounts have ended (or a combination of the two).

Sky will have told you the date any discount was ending when you took it out so if it has ended you’ll be paying the full undiscounted price. 

If you’re no longer in a discounted minimum term, or its ending soon the best new discounts are normally acquired by calling Sky and negotiating or potentially amending your package which will now require a 24 month minimum term contract. Sky are not obliged to offer you another discount, and recent posts on here indicate that significant discounts are now harder to come by. If you’re offered something acceptable be prepared to agree to it there and then because if you decide to think about it the offer may no longer be available when you call back.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

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