Broadband direct debit refund

[Mightyship]

How do I get a refund of the direct debit taken in error after my broadband contract ended? And can I cancel the direct debit with my bank to stop any further payments 

been a long time customer of sky for broadband, mobile and tv with no issues but the service when I asked to leave my broadband contract due to a massive price hike has been appalling. 

[caesarome]

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@Mightyship wrote:

How do I get a refund of the direct debit taken in error after my broadband contract ended?

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It might not have been error as billing continues right up to the day you leave as the bill itself is created 14 days earlier.

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@Mightyship wrote:

And can I cancel the direct debit with my bank to stop any further payments 

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If you cancel the direct debit then the refund of any credit on your account can not be refunded via it so a cheque would have to be sent out to you and this can take many months to be issued.

Is your account now cancelled and if so do you see a credit on it as we can arrange some help for you via a private message on here if you want if the credit is showing ?

[Mightyship]

Thanks for replying.

the contract ended on 11th July and the direct debit was taken on 14th July. 

i can't access my broadband account on the Sky App as its now cancelled so can't see if I have a credit balance.

[caesarome]

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@Mightyship wrote:

the contract ended on 11th July and the direct debit was taken on 14th July. 

So the 14th July bill would have been created on 30th June so when you were still a customer.

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@Mightyship wrote:

i can't access my broadband account on the Sky App as its now cancelled so can't see if I have a credit balance.

You should still be able to access your bill via the app and also online here:

https://www.sky.com/bill/tv-broadband-talk

[Mightyship]

So it does say my next bill in Aug will be a credit. But that it will be used toward my next bill. But I don't have a bill for broadband so surely I will just get it back?

[caesarome]

It can be refunded and help of which can be arranged here if you can confirm that your direct debit is still in place as this is how it will be refunded to you.

[Mightyship]

Yep - direct debit is still in place

[caesarome · Accepted solution]

@Mightyship 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

[Greenfingers001]

Thanks for escalating this. We’ve sent @Mightyship an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

[Mightyship]

contacted sky about a refund of the £60 credit balance on my mobile bill in July and was told I had to wait until Aug for the next bill to be due before it could be refunded. How do I progress that now please

[Daniel0210]

@Mightyship 

Well like last time we would normally escalate this to Sky on here via their Messaging Team, but unfortunately the process is currently switched off and will be unavailable until sometime next week. You can contact Sky by other means; through social media, Sky Assistant or by calling in perhaps.

Alternatively post back on this thread in a weeks time and we may be able to help you further.

[Mightyship]

I've not been able to get in touch with Sky via the chat service to get this refund and suffer with anxiety so don't like to have to phone. Is there a way to get in touch with them online via this community? It seems it was a service but has been suspended recently. 

[Mark39]

@Mightyship still not via the Community I'm afraid. You could try Sky's social media services as explained here: https://helpforum.sky.com/t5/Account-Billing/Want-to-private-message-Sky/ba-p/4895295