Broadband credit due after cancellation - how to claim this please advise

[StuartM1]

I have been waiting patiently for SKY to refund my credit which was applied on April 27th 2024 - I now see that it "will be applied to my next bill" but i don't have a bill as I changed suppliers.  The hub was returned promptly and I have proof of this.  Please can someone help with getting the due credit back please?

[MarkGoldsmith]

@StuartM1 This has been escalated to the Sky Messaging team who should be in touch with you regarding this within the next 48 hours via a colourful chat bubble which will appear at the bottom of this page. 

You may need to refresh your browser for the chat bubble to appear.

Responses from the messages team aren't immediate so you need to check the chat often to see when they are replied. The chat bubble will also be present for 48 hours. Its worth noting the messaging team will ask you to verify your identity so they can confirm you are the account holder.

[Tom-W19]

Thanks for escalating. We've sent an invite to @StuartM1.

[PrestonN]

Hi,

I'm in the same situation as the original poster.

Could my case also be escalated to start the process of reimbursing my credit? 

[Daniel0210]

@PrestonN 
We firstly need confirmation it’s showing as a credit on your Sky account.

[Leanne98]

Hi am with you for tv streaming my last bill

Was for 28.90 I cleared the 0.90 over

a week ago but then I was told clear the balance of that so I did thst as it said 0.76 so I cleared that on the 19 of this month but it's now saying 7.92'in credit can u explain 

[PrestonN]

I can't attach a screen shot to show you. How would you like proof sent?

[Leanne98]

Am not leaving sky though I am happy with sky

[Leanne98]

Can u send proof tho as email please

[MarkGoldsmith]

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@Leanne98 wrote:

Can u send proof tho as email please

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That won't happen as this is a public forum of other Sky customers. If you can explain clearly what the issue is though @Leanne98 we may be able to better advise.

[Leanne98]

My last tv bill was for 28.90 cleared the balance of 0.90

then it still said 0.76

on my account I was also got told to clear that balance as well so I did

on Friday the 21 of June but now balance is now saying 7.92 in credit 

[PrestonN]

@Daniel0210 

How is best to send proof? I don't see the Op having to do this

[caesarome]

You don't need to send proof @PrestonN just answer the question asked by @Daniel0210 , do you see a credit on your account because if you do Sky's messaging team will contact you tomorrow via here about getting it refunded

[PrestonN]

@caesarome @Daniel0210 

I see credit on my account, this is the reason for my original question.

If this could be directed to someone on the messaging who can help me tomorrow then that would be great.

[caesarome]

@PrestonN 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.