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Discussion topic: Broadband and Mobile Accounts not Linked

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This message was authored by FinG75 This message was authored by: FinG75

Broadband and Mobile Accounts not Linked

Hi 

I'm getting the "account already linked" error, when I follow the steps to link my Broadband and Mobile accounts.  I can't see the info relating to my new contract device on the MySky app / website. I see in the community this is a recurrence.   It would be useful to be able to view broadband and mobile under one MySky sign in. 

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This message was authored by Mark39 This message was authored by: Mark39

Re: Broadband and Mobile Accounts not Linked

Posted by a Superuser, not a Sky employee. Find out more
FinG75
Topic Author
This message was authored by FinG75 This message was authored by: FinG75

Re: Broadband and Mobile Accounts not Linked

Thanks, will give that a go. 

This message was authored by FG75 This message was authored by: FG75

Re: Broadband and Mobile Accounts not Linked

Still getting same error message saying "Your account has already been linked" 

To clarify - I have an existing ~Sky account, that only has my Sky Mobile details on it, which I've had for some years.  

I had issues when ordering Sky Broadband online, within last few months, and this has a different Sky account number and different MySky login details.  

This message was authored by caesarome This message was authored by: caesarome

Re: Broadband and Mobile Accounts not Linked

Posted by a Superuser, not a Sky employee. Find out more

@FinG75 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.


This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours.
This isn't a live chat so replies are not instant.

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If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Broadband and Mobile Accounts not Linked

Posted by a Sky employee

Thanks for escalating this. We’ve sent @FinG75 an invite to chat.

Thanks

Lisa - Sky Tech Team Expert
This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Broadband and Mobile Accounts not Linked

Posted by a Sky employee

Thanks for chatting to us @FinG75 . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks

Thanks

Lisa - Sky Tech Team Expert
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