Broadband & Talk

[Corkka]

I have been getting terrible connection with sky broadband and talk so I just moved over to a new provider.  I am returning the sky q hub today and I am wondering once they receive this will they just cancel the Broadband and phone or will they cancel all of sky.  I still want the TV.  

[Mark39]

If your new provider uses the Openreach infrastructure they should have notified Sky who should,cancel your phone and broadband services. Sky won't cancel your TV service unless you  contact them and give the required notice.

[Corkka]

Yes, the company did contact sky and sky just send me an envelope to return the Sky Q Hub.  So I presume they will just take off the subscription for the broadband and talk. ?  and let the rest of the sky package alone.  

[Mark39 · Accepted solution]

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@Corkka wrote:

Yes, the company did contact sky and sky just send me an envelope to return the Sky Q Hub.  So I presume they will just take off the subscription for the broadband and talk. ?  and let the rest of the sky package alone.  

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Yes. Just broadband and talk.

[caesarome]

When you have swapped over @Corkka it is worth checking to see if Sky Broadband and Talk have been cancelled and if they have make sure you leave your payment method in place as any credit on your account will be refunded via it.