Bot says account is clear but im restricted

[Soracha]

Ive attempted pay my bill via revolut card 3 times now. It goes through but when i go back to Sky and my bank page it hasnt been taken. The bit can see thst ive attempted to pay and tells me I have paid and cleared the bill. But my account and tv are restricted.

[PandJ2020]

Were you services restricted due to non-payment?  (Prior to attempting payment today)

[Soracha]

The Bot/chat ***** tells me ive cleared account. Spelling correction.

[caesarome]

What does your bill here show:

https://www.sky.com/bill/tv-broadband-talk

[Soracha]

So i thought i paid yesterday but then today i got a tour account is now restricted message. So i tried to pay again. My card processes the payment but it never actually gets taken by sky. Ive tried 3 times and ot just never finalises the payment on sky side. The bot is no help cos the bot says ive cleared the payment. The account says i need to pay. And so im stuck. 

[Soracha]

Oh it tells me to pay. And i have paid 3 times.. i approve my bank app but it never gets taken by sky.

The bot just cant help me cos it says ibe cleared the payment. And there is no call center from what i can gather.

[Daniel0210 · Accepted solution]

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@Soracha wrote:

Oh it tells me to pay. And i have paid 3 times.. i approve my bank app but it never gets taken by sky.

The bot just cant help me cos it says ibe cleared the payment. And there is no call center from what i can gather.

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@Soracha 

Payments are not processed at weekends. Unless you're in the ROI the call centres are open.

[Soracha]

Ohhh well thats me then. ROI bad form to restrict me at the weekend then. But it doesnt explain why they didnt take the money yesterday either. Just a nuisance the way they take all the different services seperately. Anyway thanks for your help. Oll try contact Monday.