Bills

[A313]

9:01

& MySky

Sky Billing complaint

§ 63

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anger many thanks for listening all the best to u and the sky family for Xmas and new year lord bless cheers

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§ sky.com

[A313]

5:40

Thank you for your email in regards to Sky

Bills.

I apologies for the inconvience this has caused.

Having accessed your Sky Account, I see that there clear notes stating that you have contacted us on 12/09/2023 to cancel your HD service.

However, I see that the HD services are still in active status and your being charged.

Therefore, I wish to inform you that in order to resolve the issue, we need you over the call to speak with our Downgrades team for further assistance.

Hence, I request you to please reply to this

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[PandJ2020]

Not sure what you're posting here but this is a customer helps customer forum and not a direct route to Sky.

[Daniel0210]

@A313 

I have merged your two threads together. You haven't actually asked a question but as one of the reply's states you'll have to call Sky to cancel the HD that's what you need to do.

If you already have a Sky Mobile or a Sky Talk landline call free by dialling 150, otherwise you can use:
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ and it provides a 0333 number.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a 0818 number.
(The forum doesn’t allow us to type the numbers in full).

You will find that similar to calling other large companies the start will be automated which may also try to send you back to the forum.

Note: We’ve been informed the lines are busier than usual at the moment.

[A313]

Hi hello thanks for advice as u can see we did cancel 3 months ago and it's been said we must call and redo the same action (Removed) but thanks anyway all the best to u and yours for Xmas and new year cheers

Moderator note: Removed inappropriate language

[PandJ2020]

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@A313 wrote:

Hi hello thanks for advice as u can see we did cancel 3 months ago and it's been said we must call and redo the same action apart from having difficulty understanding most of the staff it's like we talking a different language but thanks anyway all the best to u and yours for Xmas and new year cheers

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The chat may be available: https://www.sky.com/help/articles/cancel-sky-tv-t1