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Discussion topic: Bills

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This message was authored by Sim83 This message was authored by: Sim83

Bills

Hey.

my sky q bill went out bank on Friday - genuine error (forgot I'd changed bill date) long story short I had a notification today so say payment had failed do they still call 10 days later? If so is it from original date or from today when I was notified ? 

trying to sort out my next payday as I'm inbetween jobs and currently on limited funds 😔 

thanks in advance 


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This message was authored by daveNOS This message was authored by: daveNOS Answer

Re: Bills

Posted by a Superuser, not a Sky employee. Find out more

@Sim83 Sky should try to take payment again 10 days after the initial payment date.

-------- Please note i am not a Sky employee ----------

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This message was authored by daveNOS This message was authored by: daveNOS Answer

Re: Bills

Posted by a Superuser, not a Sky employee. Find out more

@Sim83 Sky should try to take payment again 10 days after the initial payment date.

-------- Please note i am not a Sky employee ----------
Sim83
Topic Author
This message was authored by Sim83 This message was authored by: Sim83

Re: Bills

Thanks much 

This message was authored by Malc7 This message was authored by: Malc7

Re: Bills

I paid my bill early cos I was changing bank ,now I'm restricted cos direct debit didn't go through.my new payment detail still haven't come through and I wanted to get a upgrade befor Christmas upheaval.

This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Bills

Posted by a Superuser, not a Sky employee. Find out more

If your services are restricted nothing can be done until the bill is paid. A direct debit will automatically be retried 10 days later if the payment fails. Although if you have switched bank accounts, your direct debits will automatically switch over as well (https://www.currentaccountswitch.co.uk/).

 

Once a sky account is restricted, nothing can be done until the overdue bill is paid, its all an automated system and sky customer services have no power to override it.



Sky Stream user. Former Sky+ HD and Sky Broadband customer
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This message was authored by Malc7 This message was authored by: Malc7

Re: Bills

I really like the idea but their is always a young unexsperienced part  which doesn't like in everyone.thanks

This message was authored by Mark39 This message was authored by: Mark39

Re: Bills

Posted by a Superuser, not a Sky employee. Find out more

@Malc7 wrote:

I really like the idea but their is always a young unexsperienced part  which doesn't like in everyone.thanks


Which?

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