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Discussion topic: Billing

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This message was authored by Laura922 This message was authored by: Laura922

Billing

why has my bill gone up from 29 pound to 48 pound this is shocking I am meant to be in contract but all of a sudden prices gone up didn't tell me nothing either it's a joke!!

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Billing

Posted by a Superuser, not a Sky employee. Find out more

@Laura922 

The annual price increase kicked in on April 1st. You should have received a letter or email outlining your particular price increase or your discounts are coming to an end. Sky will have told you the date the discount was ending when you took it out. You could compare a previous bill to your latest bill and see where the amounts differ
www.sky.com/bill.

If your discount has ended you will need to contact Sky to try to negotiate a new deal which will require another 18 month minimum term contract. Sky are not obliged to offer you another discount so if you’re offered something acceptable you need to agree to it there and then because if you decide to think about it the offer may no longer be available when you call back.

You can either call Sky or use the following link
https://www.sky.com/help/articles/cancel-sky-tv#contact-leave


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Laura922
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This message was authored by Laura922 This message was authored by: Laura922

Re: Billing

@Daniel0210 I'm will call them tomrrow as I am on a  contract and it was fixed price of 29 pound and I haven't finished my contract yet it's even still 29 pound on the sky website. 

thank you very much for explaining 

This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Billing

Posted by a Superuser, not a Sky employee. Find out more

@Laura922 wrote:

@Daniel0210 I'm will call them tomrrow as I am on a  contract and it was fixed price of 29 pound and I haven't finished my contract yet it's even still 29 pound on the sky website. 

thank you very much for explaining 


Are you sure it was a fixed price contract, as Sky very very rarely do those nowdays? Its the discount value that gets fixed rather than the actually monthly prices, which Sky can raise once a year which in the UK is usually in April. You should check the T&Cs of your contract in the My Messages section of your My Sky account.



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