Billing

[Kemel]

Would anyone know why my account has had an extra charge of £6.93 it says it's a unpaid amount from my previous bill but my previous bill was paid in full so have so i have no clue why it's there  

[Daniel0210]

@Kemel 

As customers who don't have access to your account we can't tell you that. What service is it for? 

[Kemel]

Sorry i should of mentioned it's for a phone plan it says on my account debit of £6.93 unpaid amount from previous bill but my last bill was paid in full as i mentioned in my original post 

[caesarome]

Does your last bill say it was paid in full:

https://www.sky.com/myaccount/bill/previous

Or was this £6.93 carried over for some reason ?

[Kemel]

So my September payment isn't showing on my sky account but is showing on my banking app that is was charged the full amount of my bill 

[GD1]

@Kemel  Have you checked your current bill?  Does it show what the charge is for?

If it was carried over was it shoing on a previous bill as this seems an odd amount there may have been additonal call charges that were not taken?

[Kemel]

@caesarome @It's says it's been carried over from my previous bill as an unpaid amount but my bill September was paid in full and this month was paid in full yesterday 

[Kemel]

@GD1 

 

 it's showing as 4GB but i didn't ask for extra GB 

[GD1]

@Kemel  There is £6.93 carried forward for data plan charges on your bill for 1st to 31 Oct which look to be a partial month for your data plan.5th Sept to 30th Sept

[caesarome]

Your 1st October bill wasn't paid in full as you see right at the bottom as £37.00 was taken but the bill was £43.93 so this is why the £6.93 has been carried over.

[Kemel]

@caesarome @GD1 But I'm a little confused both my September and October bills were paid in full as the charges are showing  on ny bank statements 

[GD1]

@Kemel  October bill wasn't you've shown the evidence to say it wasn't as only £37 payment was made.  

Your full bill for October was £43.93

[caesarome]

As myself and @GD1 one have said your 1st October bill clearly shows that £37.00 was taken and therefore was £6.93 short for some reason which is why it has be added to your next bill.

[Kemel]

Sorry I'm probably not wording it right my bill has always been £37 i didn't pay the £6.93 because i didnt know why i was charged that in the first place i didn't ask for nor did i authorise any extra data so i dont know why it's saying it's for 4GB but it has now been paid to get it out of the way @GD1 @caesarome 

[caesarome]

Did you change your data plan on 1st October from 4GB to a higher plan ?