Billing

[Kennedy0421]

Broadband Credit

I upgraded my broadband back in April and also got a deal on Sky TV but the employee I spoke to said in order to get me the best price she needed to set me up as a new customer, the new account was set and that side of things is completely fine, I do however still have my original account that also covers my Sky Mobile contract.

I have checked the billing area of my original account and I can see my final bill is a full credit for time elapsed between my last payment and the end of date of my old broadband, can this just be sent to my linked bank account instead please? 

[caesarome]

@Kennedy0421 

This can be refunded to you so as your post has been escalated to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours.
This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thanks for escalating this. We’ve sent @Kennedy0421  an invite to chat.