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Discussion topic: Billing

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This message was authored by Donna69 This message was authored by: Donna69

Billing

I need a manager to look at this i cant get through on the phone im not setting up new payment details until they sort my bill out as im fed up with being charged for somethg i havent got anymore
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This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Billing

Posted by a Superuser, not a Sky employee. Find out more

@Donna69 wrote:
I need a manager to look at this i cant get through on the phone im not setting up new payment details until they sort my bill out as im fed up with being charged for somethg i havent got anymore

@Donna69 This is a forum of other Sky customers so know Sky Manager will look at your issue by you posting on here. Also no one at Sky would know who you are from a forum post.


However if you can provide more information over e act what your problem is it's possible the community here can advise further.

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This message was authored by Mark39 This message was authored by: Mark39

Re: Billing

Posted by a Superuser, not a Sky employee. Find out more

@Donna69 wrote:
I need a manager to look at this i cant get through on the phone im not setting up new payment details until they sort my bill out as im fed up with being charged for somethg i havent got anymore

Sky won't talk to you while you're in breach of contract. Simplest solution is to set up a monthly payment as Sky require, then you'll be able to talk to an adviser. Sky will of course reimburse you if they've made a billing mistake. 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Billing

Posted by a Superuser, not a Sky employee. Find out more

@Donna69 

Are your services restricted because of a missed payment which would explain why you can't get through on the phone? 


▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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