Discussion topic: Billing issue – removal of services

This message was authored by: DanielBale · ‎08 Dec 2023

In August I spoke with a member of your team wishing to remove HD and Ultra HD from my package – I received a confirmation email that this would be done within 31 days. Neither has been removed and I've (unknowingly) been charged every month since. Screenshot attached.

I'd like this to be A) Sorted as requested and B) This money credited back to me

I'm extremely annoyed by this whole situation.

This message was authored by: Daniel0210 · ‎08 Dec 2023

@DanielBale
You’re talking to fellow customers here not Sky Customer Services. This forum is where customers try to help other customers. You will need to re-contact Sky to challenge this.

▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

Discussion topic: Billing issue – removal of services

Billing issue – removal of services

All Replies

Re: Billing issue – removal of services

Was this discussion not helpful?

Search Sky Community

Start a new discussion