Billing is gross amount without discounts being applied

[GregC77]

My first bill is the gross value eg 40£ and not 30£ with the 10£ discount. How can this be resolved?

[caesarome]

@GregC77 

The first two bills are always higher due to the date period they cover (longer than the usual 4 weeks) as you can read about here, halfway down the page here:

https://www.sky.com/help/articles/understanding-my-bills

So have you checked your future bills to see what they show:

https://www.sky.com/manage/bill/future

[GregC77]

Thanks, I can see the billing periods and agree with them but billing value is the gross amount and doesn't seem to have discounts applied. 

[caesarome]

If your future bills are incorrect then you will need to get in touch with Sky again so that they can check that the discount was applied correctly.